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Privacy Policy

#ACCESSALT

This privacy policy will explain how our organisation, Puzzle Agency Limited, trading as “Puzzle”, uses the personal data we collect from you when you use our website.

 

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

 

What data do we collect?

Puzzle collects the following data:

  • Names and details submitted through contact forms on our site.

  • Any information submitted to us via social networks.

 

How do we collect your data?

You directly provide Puzzle with most of the data we collect. We collect data and process data when you:

  • Voluntarily send us a message through this website, on social networks or via email.

  • Use or view our website via your browser's cookies.

 

How will we use your data?

Puzzle collects your data so that we can:

  • Respond to requests directly made to us.

  • Provide relevant information and resources about the #AccessAlt campaign

 

How do we store your data?

Puzzle securely stores your data within Google Workspace and Mailchimp. 

Puzzle will keep your personal contact information as required to respond to queries. Once no longer pertinent and with regard to legitimate interest, we will securely delete your personal data. Once unsubscribed from any email lists, or notified to cease contact, personal data will be deleted within 90 days. 


What are your data protection rights

Puzzle would like to make sure you are fully aware of all of your data protection rights.   

Every user is entitled to the following:

  • The right to access - You have the right to request Puzzle for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification - You have the right to request that Puzzle correct any information you believe is inaccurate. You also have the right to request Puzzle to complete information you believe is incomplete.

  • The right to erasure - You have the right to request that Puzzle erase your personal data, under certain conditions.

  • The right to restrict processing - You have the right to request that Puzzle restrict the processing of your personal data, under certain conditions.

  • The right to object to processing - You have the right to object to Puzzle’s processing of your personal data, under certain conditions.

  • The right to data portability - You have the right to request that Puzzle transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello(at)puzzlelondon.com

Call us at: 020 7401 2162

Or write to us: Puzzle, Skyline House, 200 Union Street, London, SE1 0LX

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Puzzle uses cookies to improve your experience on our website, including:

  • Tracking your site usage

  • Advertising to you
     

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • ​Functionality - Puzzle uses these cookies so that we can track usage of our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser

Privacy policies of other websites

The #AccessAlt website contains links to other websites. Our privacy policy applies only to this website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

Puzzle keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28th June 2021.

How to contact us

If you have any questions about Puzzle privacy policy, the data we hold on you, or you  would like to exercise one of your data protection rights, please do not hesitate to contact us. 

Email us at: hello(at) puzzlelondon.com

Call us at: 020 7401 2162

Or write to us: Puzzle, Skyline House, 200 Union Street, London, SE1 0LX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Puzzle has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Phone: 0303 123 1113

Address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Organisation name: Puzzle Agency Limited

Reference: ZA532427

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